Return & Exchange

 Return Policy

We are sure you'll be delighted with our items, but if not, contact info@slipintosoft.com . We're glad to accept returns for most items within 30 days of delivery, provided they're in good condition.

1. Send an email to info@slipintosoft.com and indicate which item(s) you would like to return and the reason for your return.

2. Follow up on the instructions we sent in the email.

3. Drop off your package at the local post office(or another economical way, using flat rate or priority shipping, about $5-$10 for customers in the US. Please don't use expensive expedited shipping). Please send us the return tracking number after shipping (we don't offer a return label; you'll need to pay the return shipping fee).

4. If you need to return more than three items (including 3 ). We'll charge a 10%-20% handling fee on your total amount of these returns. Please note that several fraudulent orders may incur a total cost of 30%.

5. Once we receive your package, we will promptly process and issue a refund to your account in accordance with our return conditions. （Shipping fee is not refundable.）

 

Return Conditions

1.You have 30 days to decide if the items are right for you, if not, you can certainly come to us within 30 days of receipt.

2.The following items couldn't be returned: Items on clearance, Silk Lingerie, Customized Items

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 

4.We do not accept returned items that were sent back by you directly without checking with us first.

5. Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.

6.For a refund, it will be returned to your account within 3-5 working days. In exchange, new items will be reshipped to you within one week.

7. If you need to return more than 2 plus size (XXXL, 1X, 2X, and 3X sizes) (including 2 ) sleepwear from your order, these return items will be charged a part of the fees.

 

Exchange Policy

About exchange, steps 1-3 are the same as the Return Rule. you need to tell us which item(s) you need exchange and we will ship your exchange item(s) in a week after your return parcel delivers.