Return & Exchange

 Return Policy

We are sure you'll be delighted with our items, but if not, contact info@slipintosoft.com. We gladly accept returns within 30 days of receipt for most eligible items in their original condition.

1. Email us at info@slipintosoft.com and let us know which item(s) you would like to return and the reason for the return.

2. Follow the return instructions we send by email.

3. Ship your return using a trackable shipping method and send us the return tracking number. We do not provide prepaid return labels, and customers are responsible for return shipping costs.

4. For returns of 3 or more items, a 10%–20% handling fee may apply to the total value of the returned items. Please note that several fraudulent orders may incur a total cost of 30%.

5. Once your return is received and inspected, your refund will be processed to your original payment method in accordance with our return policy.

 

Return Conditions

1. You have 30 days to decide whether the items are right for you. If not, you may contact us within 30 days of receipt to request a return.

2. The following items cannot be returned: Items on clearance, Silk Lingerie, Customized Items

3. Returned items must be unused and in their original packaging. We do not accept items that have been worn, damaged, washed, or altered in any way.

4. We do not accept returned items that are sent back without contacting us and receiving return instructions first.

5. Return shipping costs must be paid by the customer and are non-refundable. However, a refund will be provided in cases of incorrect, damaged, or faulty goods.

6. Refunds will be returned to your original payment method within 3–5 business days. For exchanges, new items will be reshipped within one week.

7. If you need to return 2 or more plus-size sleepwear items (XXXL, 1X, 2X, or 3X) from your order, a portion of the applicable fees will be charged for those returned items.

 

Exchange Policy

For exchanges, Steps 1–3 are the same as the Return Policy above. Please let us know which item(s) you would like to exchange. We will ship the replacement item(s) within one week after your return package has been delivered to us.